Returns Policy & Procedure

We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights.  Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery.  Your product must be complete, unused and in “as new” condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).  It should be returned with the original box, packing and accessories.  With cancellations or exchanges it is the responsibility of the customer to ensure that the goods are returned.

To return an order or part order, please contact 'DB Pet Food Supplies' using the options on the contact page.  Make sure you provide as much information as possible, which should include your name, address, order number, product number and contact details.  On receipt of your request, a confirmation email will be sent to you with instructions on how to return the product.

Transit damage
All goods are examined in detail prior to dispatch to ensure they leave our warehouse in perfect condition.  However, transit damage unfortunately can occur.  If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately.  If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt.  In either case, we will then arrange re-delivery of replacement goods as soon as possible.  All damaged goods must be kept until until we have advised you on whether we will be collecting them or that you can dispose of them.  Please be aware that photographic evidence of damages will be required before any further action can be taken.

Last review of this page: 30th April 2018